gamba Privacy Policy
This page describes what we collect when you use gamba and how we keep that data protected. Our commitment is to handle your information transparently, store it securely, and respect your rights under applicable data-protection law. We serve account holders across Indonesia and other supported jurisdictions, and our privacy practices reflect the standards of those regions.
We at gamba operate a sportsbook and live-casino platform where users engage with football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, and slot games. To deliver these services and comply with legal obligations, we collect certain personal and behavioural data. This policy sets out what data we gather, why, how long we keep it, and how you can exercise your rights.
What We Collect and Why
We collect data in several categories. When you create a gamba account, we ask for your full name, email address, phone number, date of birth, and residential address. This information is necessary to verify your identity, comply with anti-money-laundering rules, and contact you about your account. We also collect banking or payment details (such as your DANA, e-wallet, mobile banking, or local payment account information) only when you choose to deposit or withdraw funds.
During your session on our platform, we log your activity: which games you play, which football markets you view, your bet placements, and the outcomes of your wagers. We also record your IP address, browser type, device model, and operating system. This data helps us detect fraud, investigate disputes, and understand how our service is used. We do not sell this activity log to third parties; we use it solely to operate gamba and improve our service.
Cookies and similar tracking
We use cookies to remember your login state and preferences. You may disable cookies in your browser settings; however, some features of gamba may not function properly without them.
Our servers may sit outside your jurisdiction—some data is stored in data centres in Southeast Asia. We apply the same encryption and access controls regardless of location. If you have concerns about cross-border data transfer, please contact our support team.
Third-Party Processors
We work with payment processors, identity-verification vendors, and cloud-hosting providers to operate gamba. These third parties process your data only on our instruction and are contractually bound to keep it confidential. We do not share your personal data with marketing partners or data brokers.
Your Rights
You have the right to request a copy of the data we hold about you, to correct inaccurate information, and to request deletion (subject to legal retention requirements). To exercise these rights, contact us at the address below. We will respond within the timeframe set by your local data-protection law.
Our Data Protection and Contact
We at gamba encrypt all communication between your device and our servers using SSL/TLS protocols. We restrict internal access to your data to staff who need it to serve you—for example, our customer-support team may view your account details to help resolve a withdrawal issue, but they do not see your payment credentials in plaintext. Our security team conducts regular audits to check for vulnerabilities.
We retain your account data for as long as your account is active. After you close your account, we keep records for up to seven years to comply with financial and anti-money-laundering regulations. During that retention period, your data remains protected under this policy. We do not retain payment card numbers after a transaction is complete.
Key takeaways
- We collect name, contact details, and payment information only as needed to operate gamba and verify your identity.
- We do not sell your data to third parties and encrypt all stored and transmitted information.
- You may request access to, correct, or delete your data by contacting our support team.
- Our servers may be located outside your jurisdiction, but we apply consistent security standards.
If you have questions about this policy or wish to exercise your data rights, please contact us via email or through your gamba account. Our support team is available to assist in English and local languages. We aim to respond to data-access requests within fourteen days. For urgent security concerns, please report them directly through our in-app help section.
This policy may be updated from time to time to reflect changes in our service or applicable law. We will notify you of material changes by email or through a prominent notice on gamba. Your continued use of our platform after such notice constitutes acceptance of the updated policy.